After clicking "Learn More", here is the comprehensive guide on what do for the emergency.
Red Cross
App Critique
Role
UX Designer
Timeline
1 hour
Project Type
Passion Project
Overview
“Always be prepared to be a hero”
Red Cross’ First Aid app helps give users instant information about the most common first aid emergencies. The methods they use to convey this information are through videos, step-by-step advice, and interactive quizzes.
The problem this app is trying to solve is the lack of knowledge about first aid emergencies and the minimal understanding of the procedural methods to conduct proper first aid safely and effectively.
The way the app solves the problem is by providing instant information about first aid emergencies and making information readily available for users interested in learning more about conducting first aid.
Main Users
Target User #1
This app can target people who are responsible for caring for young children or an elderly person who is more susceptible to being in first aid emergencies. It would be necessary to be equipped with the correct information regarding emergencies. Some goals these people may have is to ensure a safe environment for those they are responsible for, respond with the correct procedures to an emergency, and minimize any possibility of an emergency.
Target User #2
It can also be helpful for good Samaritans who are inclined to help other people and want to be equipped with the necessary information just in case of an emergency. A goal for good Samaritans can be to always be ready for an emergency.
Target User #3
The app can be targeted toward people that deal with safety and emergencies such as security guards, lifeguards, etc.
I will use the first user flow: people who are responsible for caring for young children or an elderly person who is more susceptible to being in first aid emergencies.
Critique
When on the emergency tab there are various instructions for different emergencies. Clicking on an emergency will bring the instructions that you have to follow.
However, sometimes you will have to additionally click on “Learn more” to get a more comprehensive guide on what to do. It would be much better to have the instructions all on one page rather than clicking further to get the instructions.
As someone who is in a state of emergency, it would be helpful to have a text-to-voice feature allowing the user to listen to the instructions rather than only read them. Reading in a panic state can make you skip important details which would be critical for an emergency.
The hierarchy of information can be improved to make it easier to digest. Having information close together makes it difficult to read. More spacing between paragraphs can make the information easier to read. Different fonts and bolding certain parts can bring attention to parts that are important in an emergency.
The iconography is inconsistent and used multiple times for different emergencies. For example, Heart Attack has the same icon as Mental Health and Stroke. Heart Attack had a different icon in the Learn tab, which seemed more suitable for that emergency.
Difficult to find ways to change languages. It is hidden in “Settings” which is the only feature in the settings. This can be changed to be more visible to the user and can include more languages that fit the user's location.
Last Steps